TY  - BOOK
AU  - Winkelen,Christine van
AU  - McKenzie,Jane
TI  - Knowledge works: the handbook of practical ways to identify and solve common organizational problems for better performance 
SN  - 9781119993629 (pbk.)
U1  - 658.4038 
PY  - 2011///
CY  - New York
PB  - Wiley
KW  - Knowledge management
KW  - Organizational learning
KW  - Problem solving
N1  - Includes bibliographical references and index
ER  -