TY  - BOOK
AU  - Parmenter,David
TI  - Key performance indicators: developing, implementing, and using winning KPIs 
SN  - 9780470545157 (hbk.)
U1  - 658.4013 
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley
KW  - Performance technology
KW  - Performance standards
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index
ER  -