TY - BOOK AU - Heath,Chip AU - Heath,Dan TI - Switch: how to change things when change is hard SN - 9781847940322 (pbk.) U1 - 158.1 PY - 2011/// CY - London PB - Random House Business Books KW - Change (Psychology) KW - Self-management (Psychology) KW - Organizational change N1 - Includes bibliographical references (p. [267]-292) and index ER -