TY  - BOOK
AU  - Quintanilla,Kelly M.
AU  - Wahl,Shawn T.
TI  - Business and professional communication: keys for workplace excellence 
SN  - 9781412964722 (pbk.)
U1  - 658.45 
PY  - 2011///
CY  - Los Angeles
PB  - SAGE
KW  - Business communication
N1  - Includes bibliographical references and index
ER  -