TY - BOOK AU - Webb,Nicholas J. TI - The digital innovation playbook: creating a transformative customer experience SN - 9780470944707 (hbk.) U1 - 658.514 PY - 2011/// CY - Hoboken, N.J. PB - Wiley KW - Business enterprises KW - Technological innovations KW - Economic aspects KW - Computer networks KW - Digital media N1 - Includes index ER -