Wilde, Silvio. <br/><br/>
Customer knowledge management :  improving customer relationship through knowledge application / 
Silvio Wilde. 
 - Heidelberg :  Springer,  c2011. 
 - xvi, 143 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9783642164743 (hbk.) 9783642164750 (ebk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management<br/>Customer relations--Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / WIL 2011