Bruijn, Hans de. Process management : why project management fails in complex decision making processes / Hans de Bruijn, Ernst ten Heuvelhof, Roel in 't Veld. - 2nd ed. - Berlin : Springer-Verlag, 2010. - ix, 171 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 9783642139406 (hbk.) 364213940X (hbk.) Subjects--Topical Terms: Project management--Decision making.Decision making. Dewey Class. No.: 658.403 / BRU 2010