TY  - BOOK
AU  - Macintyre,Mairi
AU  - Parry,Glenn
AU  - Angelis,Jannis
TI  - Service design and delivery
T2  - Service science. Research and innovation in the service economy
SN  - 9781441983206 (hbk.)
U1  - 658 
PY  - 2011///
CY  - New York, N.Y.
PB  - Springer
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references
ER  -