Goldenberg, Barton J. <br/><br/>
CRM in real time :  empowering customer relationships / 
Barton J. Goldenberg. 
 - Medford, N.J. :  Information Today,  c2008. 
 - xv, 368 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780910965804 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOL 2008