TY  - BOOK
AU  - Goldenberg,Barton J.
TI  - CRM in real time: empowering customer relationships 
SN  - 9780910965804 (pbk.)
U1  - 658.812 
PY  - 2008///
CY  - Medford, N.J.
PB  - Information Today
KW  - Customer relations
KW  - Management
N1  - Includes index
ER  -