Lubin, Paul C. <br/><br/>
Protecting main street  measuring the customer experience in financial services for business and public policy /  [electronic resource] : 
Paul C. Lubin. 
 - New York :  Routledge,  2011. 
 - 1 online resource (xvi, 109 p.) :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1. Consumer lending and self-testing -- 2. Self-testing methods to measure discrimination, unfair sales practices, and the customer experience -- 3. Steps in designing and analyzing a self-testing program -- 4. Fair lending testing, 1991-2009 -- 5. Measuring fair treatment of consumers in the credit card and debit card marketplace -- 6. Measuring fair treatment of consumers in the investment marketplace -- 7. Epilogue. 
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<br/><br/><br/>Mode of access: World Wide Web. 
<br/><br/><label>ISBN: </label>9780203841983 (ebk : PDF) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer credit--United States.<br/>Mortgage loans--United States.<br/>Bank loans--United States.<br/>Financial institutions--Customer service.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>Dewey Class. No.: </label>332.170688