TY - BOOK AU - Morrison,Terri AU - Conaway,Wayne A. TI - Kiss, bow, or shake hands: sales and marketing : the essential cultural guide--from presentations and promotions to communicating and closing SN - 9780071714044 (paperback) U1 - 658.8 PY - 2012///] CY - New York, N.Y. PB - McGraw-Hill KW - Business etiquette KW - Business communication KW - Intercultural communication KW - Negotiation in business N1 - Includes index ER -