Managing facilitated processes : a guide for consultants, facilitators, managers, trainers, event planners, and educators /
Dorothy Strachan and Marian Pitters.
- San Francisco : Jossey-Bass, c2009.
- xxi, 174 p. : ill. ; 28 cm.
- Jossey-Bass business & management series. .
- Jossey-Bass business & management series. .
Includes bibliographical references (p. 173-174).
Initial contact -- Building agreements that work -- Approach -- Style -- Participants -- Speakers -- Logistics -- Documents -- Feedback -- Endings and beginnings.