TY - BOOK AU - Hames,David TI - Negotiation: closing deals, settling disputes, and making team decisions SN - 9781412973991 (pbk.) U1 - 302.3 PY - 2012/// CY - Thousand Oaks, Calif. PB - SAGE KW - Negotiation KW - Persuasion (Psychology) KW - Communication KW - Decision making KW - Ethics N1 - Includes bibliographical references and index ER -