Stickdorn, Marc. <br/><br/>
This is service design thinking :  basics, tools, cases / 
[concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]] 
 - Amsterdam :  BIS Pub.,  2012. 
 - 373 p. :  ill. (some col.) ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 340-365) and index. 
<br/><br/><label>ISBN: </label>9789063692797 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Creative ability in business.<br/>Lateral thinking.<br/>Creative thinking.
<br/><br/><label>Dewey Class. No.: </label>658.812  / STI 2012