TY  - BOOK
AU  - Stickdorn,Marc
AU  - Schneider,Jakob
AU  - Andrews,Kate
TI  - This is service design thinking: basics, tools, cases 
SN  - 9789063692797 (pbk.)
U1  - 658.812 
PY  - 2012///
CY  - Amsterdam
PB  - BIS Pub.
KW  - Customer services
KW  - Creative ability in business
KW  - Lateral thinking
KW  - Creative thinking
N1  - Includes bibliographical references (p. 340-365) and index
ER  -