TY  - BOOK
AU  - Evenson,Renee
TI  - Customer service management training 101: quick and easy techniques that get great results 
SN  - 9780814417164 (ebk.)
U1  - 658.3658.3/1245 
PY  - 2012///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Management
KW  - Time management
KW  - Leadership
KW  - Communication in management
KW  - Electronic books
N1  - Title from e-book home page (viewed Nov. 6, 2011); Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward
UR  - https://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=392639
ER  -