TY  - BOOK
AU  - Gibson-Odgers,Pattie
TI  - The world of customer service
SN  - 9780840064240 (pbk.)
U1  - 658.812 
PY  - 2012///
CY  - Mason, Ohio
PB  - South-Western/Cengage Learning
KW  - Customer services
N1  - Includes index
ER  -