TY  - BOOK
AU  - Feigon,Josiane Chriqui
TI  - Smart selling on the phone and online: inside sales that gets results 
SN  - 9780814414651 (pbk.)
U1  - 658.872 
PY  - 2010///
CY  - New York, NY
PB  - American Management Association
KW  - Telephone selling
KW  - Electronic commerce
KW  - Selling
N1  - Includes index
ER  -