TY  - BOOK
AU  - Horrell,Edward
TI  - The kindness revolution: the company-wide culture shift that inspires phenomenal customer service 
SN  - 0814473075 (hbk.)
U1  - 658.812 
PY  - 2006///
CY  - New York, NY
PB  - AMACOM
KW  - Customer relations
KW  - Industrial relations
N1  - Includes index
ER  -