TY  - BOOK
AU  - Lundin,William
AU  - Lundin,Kathleen
AU  - Dobson,Michael Singer
TI  - Working with difficult people
SN  - 9780814401682 (pbk.)
U1  - 650.13 
PY  - 2009///
CY  - New York
PB  - American Management Association
KW  - Conflict management
KW  - Case studies
KW  - Interpersonal relations
KW  - Interpersonal conflict
N1  - Includes index
ER  -