TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Dealing with people you can't stand: how to bring out the best in people at their worst 
SN  - 9781259011535 (pbk. : Int. ed.)
U1  - 302.3 
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Psychology, Industrial
N1  - "Includes annoying emails and other new bad behaviors!"--Cover
ER  -