Adler, Ronald B. 1946- Communicating at work : strategies for success in business and the professions / Ronald B. Adler, Jeanne Marquardt Elmhorst, Kristen Lucas. - 11th ed. - New York : McGraw-Hill, c2013. - xviii, 462 p. : col. ill. ; 26 cm. Includes bibliographical references and index. ISBN: 9780071318464 (pbk. : Int. ed.) 0071318461 (pbk. : Int. ed.) Subjects--Topical Terms: Business communication.Interpersonal communication. Dewey Class. No.: 658.45 / ADL 2013