TY  - BOOK
AU  - Noe,Francis P.
AU  - Uysal,Muzaffer
AU  - Magnini,Vincent P.
TI  - Tourist customer service satisfaction: an encounter approach 
T2  - Routledge advances in tourism
SN  - 9780415578042 (electronic bk.)
U1  - 910.68/8 22
PY  - 2010///
CY  - London, New York
PB  - Routledge
KW  - Tourism
KW  - Management
KW  - Hospitality industry
KW  - Electronic books
N1  - Includes bibliographical references ([168]-185) and index
UR  - https://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=340075
ER  -