TY  - BOOK
AU  - Lacy,Shirley
AU  - Norfolk,David
TI  - Configuration management: expert guidance for IT service managers and practitioners 
SN  - 9781780172286 (paperback)
U1  - 004.068 
PY  - 2014///]
CY  - Swindon
PB  - BCS, The Chartered Institute for IT
KW  - Information technology
KW  - Management
N1  - Includes bibliographical references and index
ER  -