Evans, James R. 1950- Quality and performance excellence : management, organization, and strategy / James R. Evans. - Seventh edition. International edition. - xv, 479 pages : illustrations ; 24 cm Includes bibliographical references and index. ISBN: 9781133955924 (paperback) 1133955924 (paperback) Subjects--Topical Terms: Total quality management. Dewey Class. No.: 658.4013 / EVA 2014