TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9781133955924 (paperback)
U1  - 658.4013 
PY  - 2014///]
CY  - Australia
PB  - South-Western, Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -