Service management :  an integrated approach / 
edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck. 
 - Third edition. Services management. 
 - xxxii, 505 pages :  illustrations (black and white) ;  25 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780273732037 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>338.4068  / SER 2013