TY  - BOOK
AU  - Gemmel,Paul
AU  - Looy,Bart van
AU  - Dierdonck,R.van
TI  - Service management: an integrated approach 
SN  - 9780273732037 (paperback)
U1  - 338.4068 
PY  - 2013///
CY  - Harlow, England
PB  - Pearson
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -