TY  - BOOK
AU  - Mitchell,Dave
TI  - The power of understanding people: the key to strengthening relationships, increasing sales, and enhancing organizational performance 
SN  - 9781118726839 (hardback)
U1  - 658.812 
PY  - 2014///]
CY  - Hoboken, New Jersey
PB  - Wiley
KW  - Customer relations
KW  - Customer services
KW  - Interpersonal relations
N1  - Includes index
ER  -