TY  - BOOK
AU  - Thomsett-Scott,Beth C.
ED  - Library and Information Technology Association (U.S.)
TI  - Implementing virtual reference services: a LITA guide 
T2  - LITA guide
SN  - 9781555708993 (paperback)
U1  - 025.52 
PY  - 2013///
CY  - Chicago
PB  - ALA TechSource, an imprint of the American Library Association
KW  - Electronic reference services (Libraries)
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references (pages 137-142) and index
ER  -