TY  - ADVS
ED  - Access Training Media (Firm)
TI  - Customer service gone viral
U1  - 658.812 
PY  - 2014///
CY  - [Los Angeles, CA]
PB  - Access Training Media
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Customer services
KW  - Social media
KW  - Internet
KW  - Social aspects
KW  - Internet in public relations
N1  - "Mind Resources Training Film"; CD-ROM contains leader's guide (PDF), participant worksheets (PDF) and PowerPoint file (PPT)
N2  - Customer Service Gone Viral covers the following training points to show how you can do something you about it and utilize this amazing opportunity to provide amazing, unforgettable service to your customers. Customer Service Gone Viral not only shows you how to avoid becoming an embarrassing internet sensation, but also demonstrates how to deliver excellent customer service that is sure to result in rave reviews
ER  -