TY - BOOK AU - Kappa,Margaret M. AU - Nitschke,Aleta AU - Schappert,Patricia B TI - Managing housekeeping operations SN - 0866121552 (paperback) U1 - 647.94068 PY - 1997///] CY - East Lansing, Mich. PB - Educational Institute, American Hotel & Motel Association, KW - Hotel housekeeping KW - Management N1 - Includes index ER -