TY  - BOOK
AU  - Reidenbach,R.Eric
TI  - Listening to the voice of the market: how to increase market share and satisfy current customers 
SN  - 9781420093308 (hbk.)
U1  - 658.83 
PY  - 2010///
CY  - Boca Raton
PB  - CRC Press
KW  - Marketing research
KW  - Consumer satisfaction
N1  - "A Productivity Press book."; Includes bibliographical references and index
ER  -