Johnson, William C.  1954- <br/><br/>
Superior customer value in the new economy :  concepts and cases / 
William C. Johnson and Art Weinstein. 
 - 2nd ed. 
 - Boca Raton, FL :  CRC Press,  2004. 
 - xix, 434 p. :  ill. ;  25 cm. 
<br/><br/> Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1574443569 (hbk.) 9781574443561 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH