Morgan, Rebecca L. <br/><br/>
Calming upset customers :  staying effective during unpleasant situations / 
Rebecca L. Morgan 
 - Los Altos, Calif. :  Crisp,  c1989 
 - iii, 65 p. ;  26 cm. 
<br/><br/><label>ISBN: </label>0931961653 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812  / MOR