Managing business process flows :  principles of operations management / 
Ravi Anupindi ... [et al.]. 
 - 2nd ed. 
 - Upper Saddle River, NJ :  Pearson/Prentice Hall,  c2006. 
 - xiv, 340 p. :  ill. ;  26 cm +  1 CD-ROM (4 3/4 in.). 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130675466 (pbk) 9780130675460 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Process control.
<br/><br/><label>Dewey Class. No.: </label>658.5  / MAN