TY - BOOK AU - Anupindi,Ravi TI - Managing business process flows: principles of operations management SN - 0130675466 (pbk) U1 - 658.5 PY - 2006/// CY - Upper Saddle River, NJ PB - Pearson/Prentice Hall KW - Production management KW - Process control N1 - Includes bibliographical references and index ER -