Quintanilla, Kelly M., Business and professional communication : keys for workplace excellence / Kelly M. Quintanilla, Shawn T. Wahl. - Second edition. - xix, 409 pages : illustrations, maps ; 26 cm Includes bibliographical references and index. ISBN: 9781452217628 (paperback) Subjects--Topical Terms: Business communication. Dewey Class. No.: 658.45 / QUI 2014