Hayes, David K. <br/><br/>
Human resources management in the hospitality industry / 
David K. Hayes, Jack D. Ninemeier. 
 - Hoboken, N.J. :  Wiley,  c2009. 
 - xiii, 490 p. :  ill. ;  24 cm. 
<br/><br/>1. Introduction to human resources in the hospitality industry - 2. The legal environment of human resources management - 3. Human resources management: Policies and procedures - 4. Employee recruitment and selection - 5. First impressions and an ethical foundation - 6. Planning training programs - 7. Delivering and evaluating training programs - 8. Compensation programs - 9. Performance management and approaisal - 10. Employee health and safety - 11. Role of human resources in strategic planning and organizational change - 12. Critical issues in human resources management - 13. Human resources: Planning for global expansion by Dr. A.J. Singh. 
<br/><br/><label>ISBN: </label>9780470084809 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Personnel management.
<br/><br/><label>Dewey Class. No.: </label>647.940683  / HAY