Martin, William B. <br/><br/>
Quality customer service for front line staff / 
William B. Martin 
 - London :  Kogan Page,  1988 
 - 96p. ;  22cm. 
 - Better management skills .
<br/><br/><label>ISBN: </label>074941247X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812  / MAR