Quality management and benchmarking in the information sector :  results of recent research / 
editor, John Brockman ... [et al.]. 
 - London :  Bowker-Saur,  c1997. 
 - xvi, 432 p. :  ill. ;  23cm. 
 - British Library research .
<br/><br/><label>ISBN: </label>1857391896 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)--Great Britain.<br/>Information services--Quality control.--Great Britain<br/>Libraries--Quality control.--Great Britain
<br/><br/><label>Dewey Class. No.: </label>025.10941  / QUA