TY - BOOK AU - Brown,Sally AU - Race,Philip AU - Smith,Brenda TI - 500 tips for quality enhancement in universities and colleges SN - 0749422238 U1 - 378.1 PY - 1997/// CY - England PB - Kogan Page KW - Education, Higher KW - Administration KW - Quality control KW - Quality assurance KW - Total quality management ER -