TY - BOOK AU - Lo,Ting Ting AU - Lok,Yong Yong AU - Loke,Yanghui TI - Technical industrial study U1 - H121 PY - 2006/// KW - Taylor's College KW - School of Hospitality and Tourism N1 - Cover title; Technical industrial reports submitted to Taylor's College, School of Hospitality and Tourism; A study on employees' motivation factors at Shangri-La Kuala Lumpur / Lo Ting Ting -- How does staff turnover affect the whole establishment at Chili's Grill & Bar / Lok Yong Yong -- The role of food and beverage administration department in Hotel Nikko Kuala Lumpur / Loke Yanghui ER -