TY  - BOOK
AU  - Buttle,Francis
TI  - Customer relationship management: concepts and technologies 
SN  - 9780080949611 (ebk.)
U1  - 658.8/12 22
PY  - 2009///
CY  - Amsterdam, Boston
PB  - Elsevier/Butterworth-Heinemann
KW  - Customer relations
KW  - Management
KW  - Electronic books
N1  - Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004; Includes bibliographical references and index
UR  - https://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=248119
ER  -