TY  - BOOK
AU  - Odgers,Pattie
TI  - The World of customer service
SN  - 0538726687 (pbk.)
U1  - 658.812 
PY  - 2004///
CY  - Australia
PB  - Thomson South-Western
KW  - Customer services
N1  - 1 electronic optical disc (CD-ROM): Student data CD : The world of customer service [by] Pattie Odgers
ER  -