Born, Gary. <br/><br/>
Process management to quality improvement :  the way to design, document and re-engineer business systems / 
Gary Born 
 - Chichester, England :  John Wiley,  1994 
 - xiv, 290p. ;  26 cm. 
<br/><br/><label>ISBN: </label>0471942839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control.<br/>Production management--Quality control.
<br/><br/><label>Dewey Class. No.: </label>658.562  / BOR