TY  - BOOK
AU  - Born,Gary
TI  - Process management to quality improvement: the way to design, document and re-engineer business systems 
SN  - 0471942839
U1  - 658.562 
PY  - 1994///
CY  - Chichester, England
PB  - John Wiley
KW  - Process control
KW  - Production management
KW  - Quality control
ER  -