Total quality management :  a cross functional perspective / 
Ashok Rao, Lawrence P. Carr ... [et al.]. 
 - New York :  John Wiley,  1996. 
 - xxvi, 630 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0471108049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / TOT