TY  - BOOK
AU  - Carr,Lawrence P.-.
AU  - Rao,Ashok
TI  - Total quality management: a cross functional perspective 
SN  - 0471108049
U1  - 658.562 
PY  - 1996///
CY  - New York
PB  - John Wiley
KW  - Total quality management
ER  -